Reservations Coordinator

1 month ago

London, Greater London, United Kingdom EGLS Full time

Unlock Your Potential with EGLS

EGLS is a dynamic and innovative hospitality company that is passionate about delivering exceptional experiences for our guests. We are seeking a highly skilled and motivated Reservations Specialist to join our Central Reservations Team.

About the Role:

  • As a Reservations Specialist, you will be responsible for achieving maximum revenue through effective selling of room reservations and ancillary revenue to customers via various channels.
  • You will utilize your exceptional customer service and sales skills to identify guest needs, make accurate reservations, and provide an optimal experience for our guests while maximizing revenue potential.
  • You will ensure accurate information recording in our systems and provide excellent service delivery as determined by our company standards.
  • You will be the guest advocate, ensuring all guests' needs are met from initial booking to follow-up.

Requirements:

  • Current reservations experience within a 4- or 5-star hotel environment.
  • Excellent communication skills, both verbal and written.
  • Natural tele sales ability, including closing skills and tone of voice.
    • Ability to effectively listen and position hotels to meet guests' needs.
    • High level of hotel product and services knowledge.
    • Ability to generate revenue by all means available.
    • Technical knowledge of hotel booking systems, including Opera.

What We Offer:

  • Competitive salary.
  • 28 days' holiday per annum, including Bank Holidays, increasing with long service.
  • Complimentary hot meals, salad bar, and unlimited beverages provided daily.
  • Recommend a Friend Scheme of up to £500 per friend recommended.
  • Annual complimentary night stays within our hotels.
  • Preferential accommodation rates for all EGLS hotels for hosts, their family, and friends.
  • Access to a discount platform for popular stores and outlets.
  • Auto-enrolment into our company pension scheme.
  • Regular social events across all hotels.
  • Annual company recognition events held in January each year.
  • Wellbeing champions across all our hotels.
    • Access to our company doctor for medical appointments and occupational health support.
    • Access to our online learning platform, EGLS Academy.
    • Opportunities for promotion and a wide range of training programs to support your development.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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