Second Line IT Support Technician

3 weeks ago


Little Driffield, East Yorkshire, United Kingdom Principal IT Full time
2nd Line IT Support Engineer Job Description

Principal IT, a pioneering company, is looking for an exceptional 2nd Line IT Support Engineer to join their team on a permanent basis. This role is ideal for an individual with experience in providing 1st and 2nd Line IT Support to customers, ensuring the highest level of customer satisfaction.

Key Responsibilities:
  1. Technical Support: Perform diagnostic tests and troubleshooting to identify customer issues, and resolve them efficiently.
  2. Build and Deployment: Complete builds of laptops, mobile phones, and iPads, ensuring seamless deployment.
  3. Triage and Ownership: Triage new and old customer issues, taking ownership of customer issues, and ensuring timely resolution.
  4. Proactive Measures: Be proactive and observant with any potential security risks, contributing to a secure working environment.
  5. Strategic Projects: Contribute to and manage strategic projects as identified by the Service Desk Manager, driving business growth.
Essential Skills:
  1. SLA Expertise: Possess great knowledge of SLA principles and practices.
  2. Microsoft Windows: Have a good working knowledge of MS Windows, ideally with Workplace-specific skills.
  3. Windows Server and Exchange: Understand Windows Server, MS Exchange, and AD (Users and Computers) fundamentals.
  4. Mobile Device Management: Experience in Mobile Device and Application Management across Microsoft, Apple & Android Platforms.
Desirable Skills:
  1. ITIL Foundation Certified: Hold an ITIL Foundation Certification, demonstrating expertise in IT service management.
  2. Airwatch Mobile Device Management: Possess Airwatch Mobile Device Management skills, enhancing your ability to manage mobile devices.
The Package:
  1. Pension Scheme: Enjoy a 10% employer contributory pension scheme.
  2. Annual Bonus: Eligible for up to 12.5% annual bonus.
  3. Holidays: Receive 25 days holidays + BHs.
  4. Death in Service Benefit: Receive 3 x Salary death in service benefit.
  5. Salary Reviews: Enjoy annual salary reviews and increases.
  6. Employee Wellbeing App: Utilize an employee wellbeing app, earning points that can be redeemed for retail & leisure discounts.

If you are interested in this role, please follow the link below or contact Principal IT directly.



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