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Customer Service Representative

2 months ago

Wooburn, Buckinghamshire, United Kingdom Dreams Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing a positive experience for our customers.

Key Responsibilities
  • Respond to customer inquiries in a professional and courteous manner
  • Identify and assess customer needs, providing accurate information and effective solutions
  • Assist customers in navigating our products and services, resolving any concerns or issues
  • Record and maintain accurate customer interaction details in our order management systems
  • Collaborate with other team members to share insights and improve overall service quality
  • Uphold company policies and procedures to ensure consistency and compliance
  • Strive to meet and exceed individual and team performance targets
Requirements
  • Proven customer service experience gained within a fast-paced customer-facing environment
  • Excellent IT skills, including Microsoft Office suite, bespoke systems, etc.
  • Ability to put customers first and prioritize their needs
  • Excellent communication and interpersonal skills
  • Ability to manage individual workloads and be proactive
  • Team player with a willingness to help colleagues
What We Offer
  • Bonus scheme recognizing the hard work and dedication of our team members
  • Staff discounts on Dreams products and other brands
  • Buy-in schemes for extra holiday, private healthcare, and savings and loans
  • Free onsite parking and a 24-hour helpline with support services
  • Electric Car Scheme and enhanced maternity and paternity pay
  • On-site gym and hybrid working options