Global Account Operations Specialist

3 weeks ago

Wooburn Green, Buckinghamshire, United Kingdom Renesas Electronics Full time

As a Global Account Owner at Renesas Electronics, you will be responsible for driving the supply/demand relationship and logistics programs as a business partner to the Global Account Manager (GAM).

Key Responsibilities:

  • Close collaboration with the GAM to validate forecasts, align forecasts and backlogs, and review demand changes.
  • Proactive engagement with customers to understand their global order fulfillment needs and avoid supply/demand gaps and/or excess.
  • Responsible for finding solutions related to delivery escalations from Global accounts and liaising with internal departments (Sales, Planning, and Logistics, etc.).
  • Worldwide allocation handling for specific products and main interface with customer headquarters.
  • Representing Renesas at customer meetings, preparing and presenting regular data on supply/demand health and for potential executive level escalations/meetings.

Qualifications:

  • Degree in business, marketing, finance, or a similar field.
  • New College Graduate or maximum of 2 years' experience in customer service, sales support, or a similar role.
  • Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with a focus on building relationships and achieving quality results.
  • Ability to adapt to change, work across different ERP systems, reports, and procedures in a fast-paced environment with a good resilience to stress.
  • Strong analytic and quantitative skills, ability to determine trends and propose solutions.
  • Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
  • Must be able to work independently and with strong problem-solving skills.
  • Strong MS Excel skills along with other MS Office products.
  • Familiarity with SAP, Model N, Salesforce, or Power BI is an added advantage.

About Renesas Electronics:

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure, and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog, and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier.

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