Customer Experience Lead
3 weeks ago
Responsibilities:
- Lead by example and coach the team to ensure outstanding customer service in line with our brand standards.
- Promote customer loyalty and compile customer information in accordance with data protection regulations.
- Support floor moves, mannequin and window displays, and replenishment to maintain a visually appealing store environment.
Commercial Management:
- Make informed commercial decisions regarding stock, promotions, and sales opportunities to drive revenue growth.
- Collaborate with the Shop Manager to coordinate promotions, incentives, and key trading weeks, including Customer Event and seasonal set up.
- Communicate Key Performance Indicators (KPI) to the team and provide guidance on achieving targets.
Team Management:
- Organize and support the running of the shop through staff management processes such as Rotageek.
- Engage with customers using company resources like the White Stuff website, Looking White Stuff, and email communications.
- Assist management in creating a positive atmosphere that focuses on delivering exceptional sales and customer experience results.
- Motivate and reward the team through praise and recognition.
Operational Support:
- Process deliveries efficiently and ensure products are replenished to meet customer demand.
- Participate in supervision of stock takes and audits to guarantee accurate reconciliation.
- Support compliance and day-to-day transactional running of the shop, including necessary paperwork and cash handling.
Compensation Package: We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience.
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Customer Experience Leader
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