Automotive Customer Experience Ambassador

3 days ago


Horsham, West Sussex, United Kingdom Steven Eagell Limited Full time

At Steven Eagell Limited, we're committed to delivering exceptional customer experiences in our award-winning Lexus and Toyota retail network. We're currently seeking a skilled Automotive Customer Experience Ambassador to join our team at our Horsham branch.

The successful candidate will be responsible for providing a seamless service to customers, helping them with inquiries, and setting the benchmark for their experience. This role requires strong communication skills, a passion for automotive retail, and the ability to work effectively in a fast-paced environment.

We estimate that the salary for this position is around £18,000 - £22,000 per year, depending on experience.

This role involves working 8:30am-5:00pm, Saturday only. You'll be part of a cohesive team, and your primary goal will be to welcome customers, help them with their inquiries, and provide an outstanding customer experience.

To succeed in this role, you should have a good level of general education, ideally including GCSE English and Maths. Previous relevant experience in customer services or logistics is also essential.

We're looking for someone who is:

  • Empathetic and able to anticipate customers' needs
  • A team player with excellent organisational skills
  • Friendly, engaging, and approachable
  • Proactive and helpful
  • Efficient under pressure


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