Business Partner

2 weeks ago

Dudley, Dudley, United Kingdom Rentokil Initial Full time

Business Partner

Dudley - Hybrid 2 days per week working in the office (Tuesday and Wednesday)

6 Month FIXED TERM CONTRACT

£22,486 per annum

Rentokil Initial is a leading global organisation that provides business services to various industry sectors. We strive to deliver a world-class service to our customers and have been recognised for our excellence in the West Midlands Finance Awards. We are currently seeking a Shared Service Business Partner for our offices in Dudley.

The successful candidate will be the primary point of contact for the business into the shared service centre and will be responsible for managing business reviews focused on disputes and debt. The role holder will identify issues in both the Shared Service Centre and the business and develop effective solutions through a formal problem-solving approach.

Key Responsibilities:

  • Develop and maintain stakeholder relationships across all business units, fostering a professional business partnering affiliation.
  • Gain trust and confidence from stakeholders regarding performance delivery.
  • Establish and maintain effective communication channels.
  • Administer regular and formal performance reviews.
  • Ensure excellent customer service is delivered at all times, prioritising customer needs.
  • Manage a high-level workload and take on ad-hoc projects to support the department.
  • Resolve Business Operational Manager queries within agreed timeframes.
  • Resolve Client queries within agreed timeframes.
  • Perform general administrative duties associated with the FSSC.
  • Develop regular communication links with stakeholders.
  • Accountable for delivering against own role description.
  • Take ownership of targets and objectives.
  • Highlight and escalate process gaps and suggest solutions.
  • Manage daily workloads in relation to SLAs.
  • Maintain a high level of accuracy while meeting strict deadlines.
  • Develop good relationships with all business and external stakeholders.
  • Work with the business front line to improve the quality of information.
  • Support and positively contribute to the team, accountable for delivering against own role description and team deliverables.
  • Participate in daily meetings and share ideas and issues.
  • Utilise experience to solve current problems.

Requirements:

To be considered for the Business Partner position, you will ideally have the following:

  • Previous experience in a Shared Service Centre or Credit Control Environment.
  • Experience with Onguard and ICABS or similar Credit Management systems.
  • Ability to work with high degrees of change.
  • Excellent IT skills, including Google Docs, Word, Excel, PowerPoint, and experience with Microsoft Excel formulas.
  • Ability to drive and influence internal and external SSC colleagues.
  • Credible stakeholder management ability.
  • Pro-active, responsive, and action-oriented.
  • Ability to develop relationships with stakeholders at all levels within the RI group.
  • Experience in developing process improvements.
  • General understanding of all financial disciplines.
  • Experience with NAV or similar accounting software.
  • Understanding of audit controls.

Benefits:

We offer a competitive basic salary, monthly company bonus scheme, industry-recognised qualification in customer service, Rentokil rewards scheme, salary grading system linked to performance, childcare vouchers, and company pension. Our Finance team comes from diverse backgrounds, with many Credit Controllers having previously worked in payroll, finance administration, or customer service roles.

Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. For more information, please visit our website.

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