Business Partner

2 months ago

Dudley, Dudley, United Kingdom Rentokil Initial Full time
Job Title: Business Partner

We are seeking a highly skilled Business Partner to join our team at Rentokil Initial. As a Business Partner, you will be responsible for managing the business reviews focused on disputes and debt, highlighting issues in both the Shared Service Centre and the business, and identifying the best way to resolve these problems through a formal and appropriate problem-solving approach.

Key Responsibilities:
  • Develop stakeholder management relationships across all business units, developing a professional business partnering affiliation.
  • Gain trust and confidence from stakeholders around performance delivery.
  • Ensure appropriate and pro-active communication channels are in place.
  • Regular and formal performance reviews are administered.
  • Ensure that your customers are your first priority and excellent customer service is delivered at all times.
  • Manage a high-level workload and pick up any ad-hoc projects to support the department.
  • Ensure that all Business Operational Manager queries are resolved within agreed timeframes.
  • Ensure all Client queries are resolved within agreed timeframes.
  • Other general administrative duties associated within the FSSC.
  • To develop effective regular communication links with stakeholders.
  • Accountable for delivering against own role description.
  • To take ownership of targets and objectives.
  • Highlight and escalate process gaps and suggests solutions.
  • Manage daily workloads in relation to the SLA's in place.
  • Maintain a high level of accuracy whilst meeting strict deadlines.
  • Develop good relationships with all business and external stakeholders.
  • Works with the business front line to improve the quality of information.
  • Is supportive and positive of colleagues accountable for delivering against own role description and team deliverables.
  • Participates in daily meetings and shares ideas and issues.
  • Uses experience to solve current problems.
Requirements:
  • Previous experience gained in a Shared Service Centre or Credit Control Environment.
  • Experience of Onguard and ICABS or similar Credit Management system.
  • Ability to work with high degrees of change.
  • Excellent IT skills including Google Docs, Word, Excel, Power Point, and experience of using Microsoft Excel formulas.
  • Ability to drive and influence internal and external SSC colleagues.
  • Credible stakeholder management ability.
  • Pro-active, responsive, and action-oriented.
  • Ability to develop relationships with stakeholders at all levels within the RI group.
  • Experience of developing process improvements.
  • General understanding of all financial disciplines.
  • Experience of NAV or similar accounting software.
  • Understanding of audit controls.
What We Offer:
  • Competitive basic salary.
  • Monthly company bonus scheme.
  • Industry-Recognised Qualification in Customer Service (apprentice level - if applicable).
  • Rentokil rewards scheme (includes cashback and discount on multiple retailers).
  • Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
  • Childcare Vouchers.
  • Company Pension.

We are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our careers privacy policy.

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