Senior Client Advisor
4 weeks ago
Overview
Bicester Village is seeking a Senior Client Advisor to serve as a Brand Ambassador, driving sales growth through exceptional client service and supporting store operations.
Responsibilities
Key responsibilities include:
- Creating a unique client experience, fostering long-lasting relationships, and providing a warm and welcoming environment;
- Embodying the Moncler Customer Experience: warmth, empathy, curiosity, agility, and business acumen;
- Achieving individual objectives and contributing to team success;
- Developing in-depth knowledge of Moncler products and collections;
- Demonstrating commercial acumen and advanced clienteling skills;
- Carrying out day-to-day store tasks: floor management, customer reception, and opening/closing procedures;
- Assisting with stock and store management, visual merchandising, after-sales service, and cash desk operations;
- Supporting the management team in team development through on-the-spot coaching and training;
- Actively contributing to the training and development of new team members.
Qualifications
Requirements include:
- Previous experience in sales roles;
- Experience in structured fashion luxury/retail companies is a plus;
- Previous international experience in professional and non-professional contexts;
- Passion for retail, client service, and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve within the organization and relocate (if necessary);
- Fluency and sophistication in English and another language (if possible);
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
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