Senior Client Advisor

4 weeks ago


Bicester, Oxfordshire, United Kingdom Bicester Village Full time

Job Summary

We are seeking a highly skilled Senior Client Advisor to join our team at Bicester Village. As a Senior Client Advisor, you will be responsible for providing exceptional customer service, growing sales, and supporting the management team in the operations of the store.

Key Responsibilities

  • Deliver a unique client experience, creating a long-lasting relationship with clients, and providing a warm and welcoming environment.
  • Embodies the attitudes of the Moncler Customer Experience: warmth, empathy, curiosity, agility, and business acumen.
  • Achieve individual objectives and contribute to the achievement of the team's objectives.
  • Advise clients on the Brand and all product categories, developing in-depth knowledge of Moncler, products, and collections.
  • Demonstrate commercial acumen and advanced skills in Clienteling, using various tools to retain customers, recruit new ones, and develop long-term relationships.
  • Carry out day-to-day tasks of the store: floor management, customer reception, opening/closing of the store.
  • Assist in stock and store management, VM, after-sales service, cash desk.
  • Support the management team in the development of the team using on-the-spot coaching and training.
  • Actively contribute to the training and development of new team members.

Requirements

  • Previous experience in sales roles.
  • Experience in structured fashion luxury/retail companies is a plus.
  • Previous international experience both in professional and non-professional contexts.
  • Passion for retail, client service, and luxury fashion.
  • Excellent understanding of the luxury sector and product sensitivity.
  • Strong communication skills.
  • Willingness to evolve in the organisation, willingness to relocate is a plus.
  • Fluency & sophistication in English and another language is a plus.
  • Digitally aware and open to new ways of working.
  • Ability to work in a fast-paced, changing environment.

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