Customer Experience Manager

2 weeks ago


Holywell, Flintshire, United Kingdom Iceland Food Group Full time

At Iceland Food Group, we believe in creating a unique shopping experience for our customers. As a Second Line Advisor, you will play a key role in ensuring that our customers receive exceptional service from start to finish.

The estimated salary for this position is £28,000 - £32,000 per annum, depending on location and experience.

Your main responsibilities will include dealing with incoming work from various channels across the business, providing customer-focused support to ensure a smooth shopping experience, and collaborating with other teams to resolve any issues that may arise.

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

We offer a range of benefits, including competitive salary, generous holiday allowance, and opportunities for career development and progression.



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