Practice Manager

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Vetisco Full time
About the Role

We are seeking a highly skilled and experienced Practice Manager to join our team at Crossroads Veterinary Centre in High Wycombe. As a key member of our leadership team, you will be responsible for driving financial performance, enhancing team engagement, and ensuring client satisfaction.

Key Responsibilities
  • Oversee the front-of-house reception team and the admin team
  • Prepare the monthly payroll, manage holiday cover, and process overtime
  • Manage practice health and safety, facilities, and equipment
  • Participate in the annual pay review and staff cost budget process
  • Conduct appraisals and performance management for all non-clinical staff
  • Collaborate with the Operations team to plan and promote practice events
About Us

Crossroads is a three-site small animal first opinion practice located in High Wycombe, Hazlemere, and Watlington. Our modern facilities and fantastic team provide a supportive and welcoming environment. As a training practice, we offer ample support to help new staff integrate and gain experience.

What We're Looking For

We are seeking someone with a solid background in leadership, operational management, and achieving financial targets. You should have experience in IT, HR, and H&S, with knowledge of engagement drivers, conflict resolution, and complaint handling. Strong financial acumen, budgeting, forecasting, and KPI management skills are essential, along with excellent communication, self-motivation, effective time management, and strong interpersonal abilities.

Benefits
  • Competitive salary up to £40,000 per annum (DOE)
  • 6.6 weeks annual leave plus additional time off for your birthday
  • Private medical insurance
  • Enhanced family-friendly policies
  • Cycle to work scheme
  • Initiatives focused on employee wellbeing
  • Non-accidental injury support
  • Learning and development opportunities
  • Access to Vetlexicon
  • Infection prevention and control programme
  • Quality Improvement Programme
  • VDS Cover
  • RCVS Fees
  • Pawsome Benefits
  • Pension scheme
  • Discounted staff pet care


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