Store Manager

4 weeks ago

Bangor, Gwynedd, United Kingdom Winemark Full time

Job Details

Job Title

Store Manager - Bangor

Contract Type

Full-Time Permanent

Salary

£27,600 per annum

Reports to:

Regional Sales Manager

Direct Reports:

Sales Advisors, Senior Sales Advisors

Purpose

  • To provide the best possible service to customers, thereby maximizing sales and profit
  • To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits
  • To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures

Responsibilities

  • Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs
  • Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products
  • Leadership / Taking Responsibility – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary
  • Legislation – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)
  • Organisation and Planning – Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required
  • Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs
  • Quality Emphasis – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills
  • Motivating Others – Encourages team effort, builds cohesion and maintains motivation
  • Staff Training and Development – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals
  • Effective Administration – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store
  • Problem Solving – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs
  • Any other duties relevant and related to the post

Qualifications

Essential

  • Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)
  • 1 year previous supervisory or management experience in a retail or customer focused environment
  • Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits

Desirable

  • WSET Level 2 Award in Wines and Spirits
  • NVQ Level 3 or equivalent qualification that relates to the retail industry

Skills and Experience

Essential

  • Minimum of 1 year experience in a customer focused environment
  • Excellent standard of dress and appearance
  • Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills
  • Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service
  • Personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation
  • A good team player with the ability to lead and work in a team environment
  • A valid driving license plus access to a car

Desirable

  • 1 year previous supervisory or management experience in a retail or customer focused environment
  • Interest and / or knowledge of wine

Main Points of Contact

  • Customers
  • Sales Advisors/ Regional Sales Developer / Regional Sales Manager / General Manager
  • Marketing / Payroll / Stock / Cash Departments
  • Distribution / Maintenance Personnel

Other Relevant Information

  • Must be age 18 or over
  • Flexible approach to the needs of the business essential – must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance
  • Full, valid driving licence desirable

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