Telecom Service Booking Coordinator
2 weeks ago
A career opportunity has arisen for a highly skilled Customer Service Representative to join NMS Recruit Careers in Warrington. This exciting role offers the chance to provide exceptional customer service in a business-to-business environment and develop further within a 12-month period.
The successful candidate will work as part of a busy team to ensure seamless integration between Alt Logic and Salesforce platforms for booking workflows, overseeing telecom services through these systems, and collaborating with cross-functional teams to improve performance and efficiency. The ideal candidate will have strong customer service skills, excellent communication abilities, and competent IT skills.
About the Role
- Oversight of telecom services bookings through Alt Logic and Salesforce systems.
- Coordinating the integration of Alt Logic and Salesforce platforms for booking workflows.
- Collaboration with cross-functional teams to enhance the booking process's performance and efficiency.
- Maintenance of booking parameters in both Alt Logic and Salesforce to reflect service availability, pricing, and product changes.
- Resolving booking-related queries from customers, partners, and internal teams as the primary point of contact.
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Telecom Services Agent
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Customer Service Booking Coordinator
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