Planning Coordinator
1 week ago
As a Planning Administrator at PHS Group Limited, you will play a key role in scheduling work for a team of engineers. Your responsibilities will include ensuring that all work schedules are planned and completed in accordance with contractual agreements and team performance indicators.
Your day-to-day tasks will involve organizing the workload for allocated engineers to achieve profitability and client satisfaction. You will also be responsible for managing the order book in accordance with departmental Key Performance Indicators (KPIs) and assisting engineers to complete their workloads on time.
In addition, you will be expected to maintain accurate records and ensure that all business systems are kept up-to-date. Excellent customer liaison and relations management skills are essential for this role, as you will work closely with the customer retention department.
Key Responsibilities:
- Plan and coordinate work schedules for engineers
- Organize workload for allocated engineers
- Manage order book in accordance with departmental KPIs
- Assist engineers to complete workloads on time
- Maintain accurate records and update business systems
- Develop excellent customer liaison and relations management skills
Requirements:
- Experience of working in a planning and customer service-oriented environment
- Ability to deal with customers in a professional manner
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
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