Customer Support Field Engineer
4 days ago
Location: South West Area
Salary: Competitive
- Repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment, as well as associated peripherals.
- Provide desk-side support to clients as requested.
- Assist other engineers in delivering service to customers.
- Communicate with Call Administration and the Branch to effectively manage call details in real-time and understand customer SLA requirements.
- Utilize a PDA to check and update allocated calls in a timely manner, achieving required commit times and reflecting actual work done in real-time.
- Perform customer rebuilds and configurations to desk.
- Carry out AV repairs and printer repairs.
- Conduct IMAC projects with minimal supervision.
- Participate in 24/7 coverage via a rota system.
- May be required to train on new technologies, such as AV or Cisco.
- May be expected to step in for FDM on occasion or project manage.
- Comply with management system policies, company policies, and guidelines, and take responsibility for health and safety in the workplace.
- Hold a full UK driving license where required to perform the role.
- Work overtime when required.
- Familiarize yourself with customer policies and processes where applicable.
- Be approachable and receptive to training requirements.
- Maintain company assets in good working order and condition.
- Trained in desktop, laptop, printers, and servers.
- Excellent knowledge of common software products.
- AV experience.
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Telecoms Engineer
5 days ago
Bristol, Bristol, United Kingdom The Engineer Full timeJob Title: Field Telecoms EngineerLocation: Home Based, Bristol, with travel required across the UK as neededSalary: £28,000 - £35,000 per annumJob Type: Full-time / Permanent (Monday to Friday, 9:30am - 6:00pm, flexible hours within 8:00am - 6:00pm)About the Role:We are seeking an experienced Field Telecoms Engineer to join our team at The Engineer. As a...
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Telecoms Engineer
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Telecoms Engineer
4 days ago
Bristol, Bristol, United Kingdom The Engineer Full timeJob Title: Field Telecoms EngineerLocation: Home Based, Bristol, with travel required across the UK as neededSalary: £28,000 - £35,000 per annumJob Type: Full-time / Permanent (Monday to Friday, 9:30am - 6:00pm, flexible hours within 8:00am - 6:00pm)About the Role:We are seeking an experienced Field Telecoms Engineer to join our team at The Engineer. As a...
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Telecoms Engineer
4 days ago
Bristol, Bristol, United Kingdom The Engineer Full timeJob Title: Field Telecoms EngineerLocation: Home Based, Bristol, with travel required across the UK as neededSalary: £28,000 - £35,000 per annumJob Type: Full-time / Permanent (Monday to Friday, 9:30am - 6:00pm, flexible hours within 8:00am - 6:00pm)About the Role:We are seeking an experienced Field Telecoms Engineer to join our team at The Engineer. As a...
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Customer Support Field Engineer
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Bristol, Bristol, United Kingdom CV-Library Full timeJob Title: Distributed Field Support EngineerLocation: South West AreaSalary: CompetitiveProvide on-site technical support to clients, including repair, diagnosis, and replacement of PCs, laptops, printers, servers, and retail equipment.Offer desk-side support to clients as requested, ensuring timely resolution of technical issues.Collaborate with other...
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Customer Support Field Engineer
4 days ago
Bristol, Bristol, United Kingdom CV-Library Full timeJob Title: Distributed Field Support EngineerLocation: South West AreaSalary: CompetitiveProvide on-site technical support to clients, including repair, diagnosis, and replacement of PCs, laptops, printers, servers, and retail equipment.Offer desk-side support to clients as requested, ensuring timely resolution of technical issues.Collaborate with other...
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Customer Support Field Engineer
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Bristol, Bristol, United Kingdom CV-Library Full timeJob Title:Distributed Field Support EngineerLocation: South West AreaSalary: CompetitiveTo repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.To provide desk-side support to clients as requested.Assist other engineers in delivering service to customers.Communicate with Call Administration and the...
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Customer Support Field Engineer
4 days ago
Bristol, Bristol, United Kingdom CV-Library Full timeJob Title:Distributed Field Support EngineerLocation: South West AreaSalary: CompetitiveTo repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.To provide desk-side support to clients as requested.Assist other engineers in delivering service to customers.Communicate with Call Administration and the...
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