Senior Accounts Receivable Manager

1 month ago

London, Greater London, United Kingdom Canary Wharf Group plc Full time
Job Summary: The Assistant Manager - Accounts Receivable & Billing role is critical for maintaining cash flow, minimising bad debts write offs, and ensuring timely payment collection within the CWG Group. By implementing effective accounts receivable processes and fostering positive relationships with tenants, the role contributes to the financial health and success of the Group.

The role supports the Manager - Accounts Receivable and Billing in overseeing a team of credit controllers and billing administrators that are responsible for the collection and billing of multiple charges to CWG's tenants. The accuracy and timeliness of billings and customer service being of the utmost importance in maintaining CWG's reputation and trust with its tenants.

The ideal candidate will have excellent communication skills and have demonstrated the ability to lead and support a team to deliver successful outcomes.

Main Responsibilities:

1. Billing and invoicing of the CWG Group: Assist with the supervision of the billing and invoicing process for tenants, and other stakeholders, ensuring accuracy and timeliness in generating invoices for rent, service charges, utilities, and other billable items.

2. Quarterly financial close: Quarterly financial close of the Accounts receivable and billing function to ensure it is completed in accordance with the required timeframes.

3. Reporting and Analysis: Monitor and report on KPIs for circulation to the wider business. Generate regular reports and analyses of accounts receivable metrics, aging trends, and collection efforts, providing insights to management for decision-making and strategic planning purposes.

4. Tenant and Client Relations: Serve as a point of contact for tenants regarding billing inquiries, payment arrangements, and billing disputes, fostering positive relationships and addressing concerns in a timely manner.

5. Collections Management: Monitor accounts receivable aging reports to track outstanding balances, identify overdue accounts, and initiate collections activities, such as sending reminders, making collection calls, and escalating collection efforts as needed.

6. Collaborative working: Work collaboratively with the finance, leasing and legal teams to ensure effective communication between teams in relation to debt management and responses to tenant queries.

7. Payment Processing: Oversee the processing of incoming payments, ensuring proper application of funds to tenant accounts and reconciliation of payment records. Build relationships with tenants to improve accuracy of allocations.

8. Process Improvement: Identify opportunities for process/internal control improvement and automation within the accounts receivable function, implementing best practices, and technology solutions to streamline operations and enhance efficiency.

9. Credit Control Policies: Develop and enforce credit control policies and procedures to minimise credit risks, establish credit limits, and monitor credit terms for tenants and clients in accordance with company policies and industry standards.

10. Leadership of the team: Assist the Accounts Receivable Manager in leading and mentoring the accounts receivable team comprising of 4 credit controllers and 3 billing administrators including performance management, training, and development. Foster a collaborative and high-performing team environment.

11. Lease Compliance: Ensure tenants comply with lease agreements and rental contracts regarding payment terms, rent escalations, and security deposits. Working with Group finance and leasing admin teams to ensure information tenant information and billing is accurate.

12. Perform other finance tasks as required.

What We Require of You:

1. The individual will have worked within an Accounts Receivable team, likely in a senior credit control position, and had experience of supervising the performance of others.

2. Experience of working in a complex business structure with multiple revenue/billing streams and customers. Experience in the Real estate/facilities or property management industry is required.

3. Experience of working with operational management in a collaborative way. Able to build and maintain relationships across the organisation with a strong sense of teamwork. Must be able to communicate effectively at all levels.

4. Must be able to build relationships with internal and external stakeholders. A self-starter that is prepared to challenge the norm.

5. Experience of financial close processes and interacting with the wider finance team to ensure the delivery of financial information in accordance with strict deadlines. Must be able to work in a fast-paced environment and respond to rapidly changing demands.

6. A strong coach who has demonstrated the ability to help develop a team to deliver successful outcomes.

7. Strong attention to detail and ability to work across a range of areas is critical. Must be able to take ownership of tasks, bear responsibility for work produced.

8. Very organised with exceptional time management skills – able to work under pressure, prioritising and meet competing deadlines.

9. Proactive and solution-oriented mindset.

10. Experience with Yardi would be an advantage but is not essential.

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

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