Service Delivery Manager
4 weeks ago
The company Reboot Recruit is seeking a skilled Service Delivery Manager to oversee service delivery to high-profile customers using a managed service platform. As a key member of the team, you will be responsible for maintaining strong relationships, managing performance, and ensuring operational service targets and contractual compliance.
Key Responsibilities:
- Maintain strong relationships with high-profile customers.
- Manage performance and ensure operational service targets and contractual compliance.
- Act as the customers' voice internally, coordinating cross-functional teams to resolve issues.
- Lead service reviews and ensure adherence to service management principles.
- Support IT strategy execution, identify growth opportunities, and monitor hardware and software renewals.
Requirements:
- 2+ years experience in service delivery management within an MSP or IT Reseller environment.
- Demonstrated success in a service delivery management role.
- Proven experience managing corporate clients.
- ITIL intermediate qualification is preferred but not required; additional technical or service operations certifications are an advantage.
Benefits:
- Multiple social events.
- Additional holiday incentives, vouchers, lunches & spot prizes.
- State-of-the-art technology for office and remote work.
- Subsidised healthcare and medical benefits.
- Up to 30 days holiday plus bank holidays, 2 additional weeks of optional unpaid leave.
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