Service Delivery Manager

4 weeks ago


Northampton, Northamptonshire, United Kingdom Reboot Recruit Full time £43,000
Service Delivery Manager Role Overview

The company Reboot Recruit is seeking a skilled Service Delivery Manager to oversee service delivery to high-profile customers using a managed service platform. As a key member of the team, you will be responsible for maintaining strong relationships, managing performance, and ensuring operational service targets and contractual compliance.

Key Responsibilities:
  • Maintain strong relationships with high-profile customers.
  • Manage performance and ensure operational service targets and contractual compliance.
  • Act as the customers' voice internally, coordinating cross-functional teams to resolve issues.
  • Lead service reviews and ensure adherence to service management principles.
  • Support IT strategy execution, identify growth opportunities, and monitor hardware and software renewals.

Requirements:
  • 2+ years experience in service delivery management within an MSP or IT Reseller environment.
  • Demonstrated success in a service delivery management role.
  • Proven experience managing corporate clients.
  • ITIL intermediate qualification is preferred but not required; additional technical or service operations certifications are an advantage.

Benefits:
  • Multiple social events.
  • Additional holiday incentives, vouchers, lunches & spot prizes.
  • State-of-the-art technology for office and remote work.
  • Subsidised healthcare and medical benefits.
  • Up to 30 days holiday plus bank holidays, 2 additional weeks of optional unpaid leave.


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