Parts Advisor
2 weeks ago
We are seeking an experienced Parts Advisor to join our team at Volvo Group. As a key member of our Parts Department, you will be responsible for supplying HGV parts to technicians and customers, ensuring excellent service and maintaining a high level of customer satisfaction.
Key Responsibilities
- Receiving and storing parts in the stockroom according to prearranged systems.
- Locating and labeling parts, and maintaining inventory of stock.
- Regular inventory stock counts.
- Maintaining a good standard of housekeeping in the Parts Department.
- Reporting stock shortages to the Parts Supervisor.
- Providing parts quotations for internal and external customers.
- Documenting and supervising the condition of parts returned for credit.
- Ensuring procedures are properly carried out for the ordering and receipt of goods.
- Ensuring credits are properly and accurately raised for goods returned.
- Discussing the use and features of various parts with customers.
- Accurately compiling parts from job cards for repairs.
- Providing feedback on competitors to the Parts Supervisor.
- Proactively selling parts and promotions to customers.
- Working with the Parts Supervisor to achieve maximum competency level.
Requirements
- Valid driving license.
- Able to identify different parts using catalogues and systems.
- Numerical ability to work with part numbers.
- Excellent communication skills, both written and verbal.
- Able to sell and influence others to buy additional parts.
- Documenting and recording information.
- IT literate to competently use DMS and associated software and systems.
- Proactive, enthusiastic, and approachable.
- Avoiding errors and maintaining attention to detail.
- Flexible and positive approach to changing circumstances and priorities.
- Commercial awareness.
What We Offer
- 25 days holiday + bank holidays, rising to 30 days with service.
- Bonus scheme applicable after probation period.
- Company pension.
- Healthcare plan with access to dental insurance.
- Referral schemes.
- Cycle to work scheme.
- Enhanced paternity/maternity/foster leave.
- Discounts for family and friends on High Street retailers, theme park days out, hotels, flights, and more.
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