Parts Advisor

4 weeks ago

Hayes, Greater London, United Kingdom Volvo Group Full time
Parts Advisor - London Heathrow

£14 per hour

Monday to Friday

Covering late shift - 12:00 – 21:00 ( half an hour unpaid lunch break )

1 in 3 Saturday mornings 6:30 – 12:00 at overtime, time and a half

At Volvo Group, we're shaping the future of sustainable transport solutions. As a Parts Advisor, you'll play a crucial role in providing exceptional service to our customers and technicians. If you're passionate about making a difference and working with cutting-edge technologies, this could be the perfect opportunity for you.

Key Responsibilities:
  • Provide excellent service supplying HGV parts to technicians and customers
  • Receive deliveries, mark off, and store parts in stockroom according to prearranged systems
  • Locate and label parts, maintain inventory of stock, and conduct regular stock counts
  • Consistently maintain a good standard of housekeeping in the Parts Department
  • Report stock shortages to parts supervisor and produce parts quotations for internal/external customers
  • Document and supervise the condition of parts returned for credit, including old unit cores, and report damaged or unsuitable items to the Parts Supervisor
  • Ensure procedures are properly carried out for the ordering and receipt of goods and credits are properly and accurately raised for goods returned
  • Discuss the use and features of various parts with customers, based on knowledge of trucks and buses
  • Accurately compile parts from job cards for repairs being carried out in the workshop and provide feedback to the Parts Supervisor
  • Proactively sell parts and promotions to customers and work with the Parts Supervisor to achieve maximum competency level
  • Special projects as required and work within health & safety company guidelines
Requirements:
  • Driving Licence required
  • Able to identify different parts using catalogues and systems
  • Numerical ability to work with part numbers
  • Effective communication skills, both written and verbal, with people inside and outside the organization
  • Selling/influencing others to buy additional parts
  • Documenting/recording information
  • IT literate to competently use DMS and associated software & systems
  • Proactive, enthusiastic, and approachable
  • Accuracy and attention to detail
  • Flexible and positive approach to changing circumstances/priorities
  • Commercial awareness
What We Offer:
  • 25 days holiday + bank hols raising to 30 days with service
  • Bonus scheme applicable after probation period
  • Company pension
  • Healthcare plan with access to dental insurance
  • Referral schemes (earn yourself £1000)
  • Cycle to work scheme
  • Enhanced paternity/maternity/foster leave
  • Many discounts for family and friends on High St retailers, Theme Park days out, hotels, flights, and much more

We value your data privacy and therefore do not accept applications via mail. Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

At Volvo Group, we're proud to be part of a global organization that's shaping the future of sustainable transport solutions. Join us, and together, we'll move the world we want to live in.

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