Parts Advisor

3 weeks ago

Hayes, Greater London, United Kingdom Volvo Group Full time

Role Overview

We are seeking a skilled Parts Advisor to join our team at Volvo Group. As a key member of our Parts Department, you will play a crucial role in supplying HGV parts to our technicians and customers.

Key Responsibilities

  • Receiving deliveries, marking off, and storing parts in the stockroom according to prearranged systems.
  • Locating and labeling parts, maintaining inventory of stock, and conducting regular stock counts.
  • Consistently maintaining a good standard of housekeeping in the Parts Department.
  • Reporting stock shortages to the Parts Supervisor.
  • Producing parts quotations for internal and external customers.
  • Documenting and supervising the condition of parts returned for credit, including old unit cores, and reporting damaged or unsuitable items to the Parts Supervisor.
  • Ensuring procedures are properly carried out for the ordering and receipt of goods.
  • Ensuring that credits are properly and accurately raised for goods returned.
  • Ensuring that all parts and old units returned are labeled and packed properly, and all relevant paperwork is correctly completed.
  • Discussing the use and features of various parts with customers, based on knowledge of trucks and buses.
  • Accurately compiling parts from job cards for repairs being carried out in the workshop.
  • Providing feedback on competitors to the Parts Supervisor.
  • Proactively selling parts and promotions to customers.
  • Working with the Parts Supervisor to achieve maximum competency level.
  • Special projects as required.
  • Picking up and delivering parts on occasion.
  • Working within health and safety company guidelines.

Requirements

  • Driving License required.
  • Able to identify different parts using catalogues and systems.
  • Numerical ability to work with part numbers.
  • Effective communication at all levels, both written and verbally, with people inside the organization and external customers.
  • Selling/influencing others to buy additional parts.
  • Documenting/recording information.
  • IT literate to competently use DMS and associated software and systems.
  • Proactive, enthusiastic, and approachable.
  • Accuracy and attention to detail.
  • Flexible and positive approach to changing circumstances/priorities.
  • Commercial awareness.

What We Offer

  • 25 days holiday + bank hols, raising to 30 days with service.
  • Bonus scheme applicable after probation period.
  • Company pension.
  • Healthcare plan with access to dental insurance.
  • Referral schemes (earn yourself £1000).
  • Cycle to work scheme.
  • Enhanced paternity/maternity/foster leave.
  • Many discounts for family and friends on High St retailers, Theme Park days out, hotels, flights, plus much more.

We value your data privacy and therefore do not accept applications via mail.

About Us

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

At Volvo Group, every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century, we have been innovating for people – to make life easier, better, and safer. Driving progress is our promise to customers, to the industry, and to society. At Volvo Trucks, we share a curiosity to learn, we work with passion, and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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