Secure Services Receptionist

4 weeks ago


Fareham, Hampshire, United Kingdom Southern Health NHS Foundation Trust Full time

About the Role

We are seeking a motivated and enthusiastic Secure Services Receptionist to join our team at our Adult Secure Unit. As the first point of contact for all service users, staff, and visitors, you will be responsible for responding to all telephone enquiries appropriately and providing a quality customer care service.

Under the supervision of the Reception Manager, you will be responsible for the provision of a quality customer care service and will provide effective and efficient functioning of the safety and security systems within reception. You will be expected to portray yourself in a manner which positively reflects the values of the Trust and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Main Responsibilities

Acting as the first point of contact for all visitors and service users to Ravenswood House, as well as responding to all telephone enquiries appropriately, whilst portraying yourself in a manner which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

Ensuring that the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in the event of a security breach or safety related incident.

Acting as the main point of contact for all visitors, members of the general public, and visitors to the unit.

Providing effective and efficient functioning of the safety and security systems within reception.

Receiving and distributing unit and trust internal post and external post.

About Us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

We function as a unified team, placing patients and staff at the forefront of all our endeavours.

Our 7,000+ workforce is skilled and diverse, with a deep commitment to ongoing staff development. We offer customised training, leadership pathways, and a plethora of career opportunities.

We respect and listen to your thoughts, ideas, and concerns via well-established network of staff groups to increase awareness and appreciation of equality, diversity, and inclusion.

Building on all this, we are currently working closely with other local NHS Trusts to integrate all our collective community, mental health, and learning disability services across Hampshire and Isle of Wight. Our new organisation is set to launch in April 2024 and will incorporate Southern Health, Solent, Isle of Wight, and Sussex Partnership Trusts.

While the new Trust will be substantially bigger, it will continue to cater to the unique needs of different communities, streamlining services and making healthcare across the county more accessible.

Person Specification

Qualifications

Essential

Good all-round general education.

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