Customer Service Ambassador

6 days ago


Nottinghamshire, United Kingdom Tenpin Ltd Full time

Customer Service Assistant Job Description

We are looking for a friendly and approachable Customer Service Assistant to join our team at Tenpin Ltd. As a Customer Service Assistant, you will play a key role in delivering an outstanding experience for our customers.

Key Responsibilities

  • Deliver exceptional customer service, ensuring a welcoming and enjoyable experience for all customers.
  • Manage customer bookings, handle enquiries, and provide information about our facilities and services.
  • Work efficiently, show initiative, and be proactive in identifying and capitalizing on sales opportunities.
  • Host individuals and children's parties, ensuring a fun and memorable experience for our customers.
  • Deliver food to the lanes, maintaining high standards of customer service and food quality.
  • Keep the centre clean and tidy, ensuring a safe and enjoyable environment for our customers.

Requirements

  • Full of determination, enthusiasm, and able to work in a fast-paced environment.
  • A nothing is too much trouble attitude, with a strong focus on customer satisfaction.
  • Able to provide high levels of customer service and have strong communication skills.
  • Fully flexible around working pattern, including evenings and weekends.
  • Be approachable, helpful, and organized, with the ability to multi-task and work as part of a team.

Our Benefits

  • Tenpin Treats - retailer discounts, Smart Tech, and Best Doctors.
  • Free Bowling for family and friends.
  • Free Food when working 6 hours or more.
  • Enhanced Maternity, Paternity, Adoption leave.
  • Medicash Health Care Cash Back Scheme.
  • Employee Assistance Programme.
  • Free counselling.
  • Life assurance - 2 x annual salary.
  • Long Service Awards.
  • Recommend a Friend Scheme.
  • On the Spot Rewards.


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