Customer Service Ambassador
6 days ago
Customer Service Assistant Job Description
We are looking for a friendly and approachable Customer Service Assistant to join our team at Tenpin Ltd. As a Customer Service Assistant, you will play a key role in delivering an outstanding experience for our customers.
Key Responsibilities
- Deliver exceptional customer service, ensuring a welcoming and enjoyable experience for all customers.
- Manage customer bookings, handle enquiries, and provide information about our facilities and services.
- Work efficiently, show initiative, and be proactive in identifying and capitalizing on sales opportunities.
- Host individuals and children's parties, ensuring a fun and memorable experience for our customers.
- Deliver food to the lanes, maintaining high standards of customer service and food quality.
- Keep the centre clean and tidy, ensuring a safe and enjoyable environment for our customers.
Requirements
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude, with a strong focus on customer satisfaction.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern, including evenings and weekends.
- Be approachable, helpful, and organized, with the ability to multi-task and work as part of a team.
Our Benefits
- Tenpin Treats - retailer discounts, Smart Tech, and Best Doctors.
- Free Bowling for family and friends.
- Free Food when working 6 hours or more.
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
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