Luxury Hotel Porter Professional
2 weeks ago
Unlock a fulfilling career as a House Porter at 45 Park Lane Hotel, renowned for its exceptional service and commitment to excellence. Our team is dedicated to delivering an unparalleled guest experience, and we're seeking a skilled individual to join us in this vital role.
About the Role
We're looking for a highly motivated and experienced House Porter to provide seamless service to our discerning guests. As a key member of our housekeeping team, you will be responsible for ensuring every aspect of guest satisfaction, from preparing rooms to providing exceptional customer service.
What You'll Do
- Deliver Exceptional Service: Provide intuitive and flexible support to our guests, exceeding their expectations and delighting them with every interaction.
- Maintain High Standards: Ensure all areas of the hotel meet our high standards of cleanliness, organization, and attention to detail.
Requirements
- Experience: At least one year of experience in a 5-star hotel, preferably in a similar role, performing light and deep cleaning tasks, housekeeping duties, and maintenance responsibilities.
- Communication Skills: Excellent verbal communication skills in English, our primary language.
- Calm Under Pressure: Remain patient and composed in stressful situations, prioritizing guest needs and resolving issues efficiently.
- Self-Motivation: Work independently, managing your time and workload effectively to meet deadlines.
- Customer Service: Demonstrate a genuine passion for delivering outstanding customer experiences.
- Attention to Detail: Maintain a thorough and meticulous approach to your work, ensuring every task is completed accurately and efficiently.
- Physical Fitness: Possess the physical stamina to perform demanding tasks, such as heavy lifting and furniture moving.
Benefits
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Receive 50% off food and beverages at selected bars and restaurants within the Dorchester Collection, plus discounts on shopping and travel.
- Employee Perks: Enroll in our private pension scheme and benefit from season ticket loans, rental deposit schemes, private financial advice, and eye care vouchers.
- Training and Development: Access apprenticeships from Level 2 to Hospitality Degree Level 5, partnering with nationally recognized providers.
- Social Events: Participate in vibrant social events, including summer parties, winter balls, pub quizzes, and cultural celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
Estimated Salary: £30,000 - £40,000 per annum, depending on experience and qualifications.
Working Hours: Monday to Friday: 07:30 - 23:00, Saturday and Sunday: 08:30 - 23:00.
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