Luxury Hotel Porter Professional

2 weeks ago


London, Greater London, United Kingdom 45 Park Lane Full time

Unlock a fulfilling career as a House Porter at 45 Park Lane Hotel, renowned for its exceptional service and commitment to excellence. Our team is dedicated to delivering an unparalleled guest experience, and we're seeking a skilled individual to join us in this vital role.

About the Role

We're looking for a highly motivated and experienced House Porter to provide seamless service to our discerning guests. As a key member of our housekeeping team, you will be responsible for ensuring every aspect of guest satisfaction, from preparing rooms to providing exceptional customer service.

What You'll Do

  • Deliver Exceptional Service: Provide intuitive and flexible support to our guests, exceeding their expectations and delighting them with every interaction.
  • Maintain High Standards: Ensure all areas of the hotel meet our high standards of cleanliness, organization, and attention to detail.

Requirements

  • Experience: At least one year of experience in a 5-star hotel, preferably in a similar role, performing light and deep cleaning tasks, housekeeping duties, and maintenance responsibilities.
  • Communication Skills: Excellent verbal communication skills in English, our primary language.
  • Calm Under Pressure: Remain patient and composed in stressful situations, prioritizing guest needs and resolving issues efficiently.
  • Self-Motivation: Work independently, managing your time and workload effectively to meet deadlines.
  • Customer Service: Demonstrate a genuine passion for delivering outstanding customer experiences.
  • Attention to Detail: Maintain a thorough and meticulous approach to your work, ensuring every task is completed accurately and efficiently.
  • Physical Fitness: Possess the physical stamina to perform demanding tasks, such as heavy lifting and furniture moving.

Benefits

  • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
  • Discounts: Receive 50% off food and beverages at selected bars and restaurants within the Dorchester Collection, plus discounts on shopping and travel.
  • Employee Perks: Enroll in our private pension scheme and benefit from season ticket loans, rental deposit schemes, private financial advice, and eye care vouchers.
  • Training and Development: Access apprenticeships from Level 2 to Hospitality Degree Level 5, partnering with nationally recognized providers.
  • Social Events: Participate in vibrant social events, including summer parties, winter balls, pub quizzes, and cultural celebrations.
  • Referral Bonus: Earn a £1000 bonus when you recommend a friend.

Estimated Salary: £30,000 - £40,000 per annum, depending on experience and qualifications.

Working Hours: Monday to Friday: 07:30 - 23:00, Saturday and Sunday: 08:30 - 23:00.


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