BMW Service Team Leader

3 days ago


Bradford, Bradford, United Kingdom JCT600 Full time
Key Responsibilities:
  • Deliver exceptional customer service, addressing all customer queries and concerns in a professional and courteous manner.
  • Lead by example, setting high standards for yourself and your team members, promoting a culture of excellence and continuous improvement.
  • Manage a team of Service Advisors, providing coaching and mentoring to ensure they meet or exceed customer service standards.
  • Work closely with the Workshop Team to ensure seamless communication and efficient resolution of vehicle repairs and maintenance.

Benefits:

  • A highly competitive salary (£35,000 - £45,000 per annum)
  • A life assurance plan and a company pension subject to T&Cs
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service
  • Flexible working policies
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave
  • A range of training and leadership development programmes


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