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Innovative Income Maximisation Manager

1 month ago

London, Greater London, United Kingdom London Borough of Richmond upon Thames and London Borough of Wandsworth Full time
Job Overview

At the London Borough of Richmond upon Thames and London Borough of Wandsworth, we are seeking an exceptional Income Maximisation Manager to lead our team in reducing debt and maximising income for homeless households.

About the Role

This is a fantastic opportunity to make a real difference in the lives of vulnerable individuals and families. As an Income Maximisation Manager, you will be responsible for:

  1. Team Leadership: Manage a multifunctional team of Income Maximisation Officers across two boroughs, inspiring and motivating them to achieve their best.
  2. Income Recovery: Utilise your expertise in income recovery and maximisation to ensure effective rent collection and reduce the Council's debt.
  3. Benefits Knowledge: Possess a good working knowledge of the welfare benefits system, particularly in relation to homeless applicants.
  4. Front-Line Service: Provide exceptional service to the public, particularly those who are vulnerable, and work collaboratively with other teams and services as well as external partners.
Essential Qualifications, Skills and Experience

To succeed in this role, you will need:

  • Strong Leadership Skills: Inspire and motivate a diverse team to achieve their goals.
  • Commitment to Quality: Maintain and improve the quality of services provided.
  • Effective Communication: Communicate effectively with a wide range of people, including vulnerable individuals and teams.
  • Problem-Solving: Utilise your first-rate problem-solving skills to resolve complex issues.
  • IT Literacy: Use information technology to a high standard and possess proven literacy and numeracy skills.
Benefits and Working Conditions

We offer a competitive salary of £44,773 - £54,254 per annum, 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan. As a Disability Confident employer, we are committed to promoting equality and diversity and developing a culture that values differences.