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Luxury Hotel Lobby Bar Manager
2 months ago
Overview
One Aldwych is a unique, independent hotel in London, renowned for its warm and friendly atmosphere. We're a boutique hotel that prides itself on being different, with a rich history and a passion for excellence. Our story is one of innovation and creativity, and we invite you to become a part of our next chapter.
The Lobby Bar Experience
Our Lobby Bar is a London institution, a sophisticated drinking destination known for its exquisite and inventive signature cocktails crafted by our expert mixologists. Whether you're looking for a quiet morning coffee, a light working lunch, or an after-hours nightcap, our Lobby Bar is the perfect place to be, where captivating conversations happen at all hours.
Our Promise to You
- Generous Holiday Entitlement - 28 to 32 days holiday per year, increasing with years of service
- Complimentary Stay and Dining - enjoy a complimentary stay, including a food and beverage experience
- Career Development - regular performance reviews and career planning
- Refer a Friend Scheme - £1,000 reward for successful referrals
- Discounted Food and Beverage - 50% discount in our food and beverage outlets
- Cycle to Work Scheme - or season ticket loan for a convenient commute
- Uniform and Meals - provided for your convenience
- Discounted Friends and Family Rates - for our valued employees
- Employee Assistance Programme - for your well-being
- Reward Programmes - long service awards and staff recognition incentives
What We're Looking For
You could be the ideal candidate for this role if you share our passion for excellence and our commitment to delivering exceptional service. As part of our Lobby Bar team, you will strive to create memorable and personal experiences for our guests.
Key Responsibilities
- Lead by Example - consistently manage and exceed guest expectations to the highest standards
- Effective Communication - communicate effectively with all levels of colleagues to ensure the smooth running of the daily operation
- Guest Recognition - recognise our repeat guests and engage with them to create memorable experiences
- Menu Knowledge - have excellent knowledge of our menus and communicate them eloquently with our guests
- Team Guidance - guide and support our Waiter/ess team to ensure a smooth running of the service
Requirements
Previous experience as a Head Waiter/ess in a luxury environment is an advantage. You must be articulate and comfortable communicating in English with guests and colleagues.