Complex Claims Handler

1 day ago


London, Greater London, United Kingdom American International Group Full time

Seeking a skilled Complex Claims Handler to join our team at American International Group. As a Senior Portfolio Adjuster, you will play a key role in handling complex claims, ensuring timely and accurate resolution while mitigating indemnity and expense exposure.

Key Responsibilities

  1. Manage key claims handling enquiries, coverage determination, quantum analysis, and legal liability assessment for high-value complex claims.
  2. Ensure effective vendor and litigation management on Complex claims within personal allocation, including demonstrable savings.
  3. Report key claims messages to the Team Manager and internal stakeholders.
  4. Broaden internal/external stakeholder communication as a Portfolio technical claims expert and thought leader.
  5. Assist in continuous improvement across the region through support for Quality Assurance/Regional Audit processes.
  6. Ensure adherence to best practice procedures in Complex Portfolio claims, consistent with global best practice.
  7. Handle higher levels of complexity claims (Complex losses) within authority limits.

What You'll Need to Succeed

  1. Well-developed expertise and knowledge in technically complex Portfolio claims topics.
  2. Policy language skills enabling accurate and consistent policy wording and interpretation.
  3. An advanced and thorough knowledge of legal/regulatory and litigation/procedural requirements for their line of business.
  4. An experience in negotiation, mediation, arbitration, and ADR skills on higher-value complex claims.
  5. Experience in effectively following up on recommendations from technical claim audits and continuous file handling improvement.

Estimated Salary Range: $120,000 - $180,000 per annum, depending on location and experience.



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