Customer Service Representative

5 days ago

Swindon, Swindon, United Kingdom AB Recruitment Full time
{"title": "Customer Service Advisor", "description": "Job Summary

We are seeking a highly skilled Customer Service Advisor to join our team at AB Recruitment. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving enquiries in a timely and professional manner.

Key Responsibilities
  • Provide world-class customer service by taking ownership of and resolving all enquiries within the customer's first contact.
  • Triage issues with customers on the phone and offer suitable remedial actions.
  • Arrange and confirm appointments for customers to meet their needs and achieve an efficient means of working for our field-based clinical team.
  • Contact customers to assess their satisfaction with our services and offer further assistance if necessary.
  • Deal effectively with inbound calls and messages from our clinical field-based colleagues, helping to efficiently resolve issues.
  • Engage with and support the achievement of targets designed to deliver a prompt and efficient service to our customers and to grow our business.
  • Identify opportunities to book new appointments through interactions with existing customers.
  • Contribute to our customers' experience by highlighting opportunities for continuous improvement.
Requirements
  • Strong verbal and written communication skills with the ability to form a rapport with customers.
  • Able to recognize and deliver consistently excellent customer service.
  • Ability to multitask, using multiple systems alongside dealing with enquiries.
  • Ability to produce solutions to problems and the drive to see them through.
  • Able to exhibit a positive 'can-do' attitude and to strive to achieve personal best performance.
  • A flexible approach to change and to be adaptable to the needs of our customers.
  • Good attention to detail.
  • Competent when using IT applications such as CRM/customer information systems and Microsoft systems.
  • Able to act professionally at all times.
  • A background in a customer service role is desirable.
  • Experience working within a healthcare setting is desirable.
", "lang_code": "en"}

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