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Customer Liaison Officer

2 months ago

Sittingbourne, Kent, United Kingdom KHR - Recruitment Specialists Full time
Customer Liaison Officer

We are currently working with a leading specialist business based in rural Sittingbourne. Due to growth, they are seeking a Client Liaison Officer to join their customer services department working in their laboratory environment.

Key Responsibilities:
  • Ensure all queries and calls are dealt with in a professional, accurate and timely manner.
  • Manage customer and lab requirements using the Laboratory Information Management System (LIMS).
  • Ensure couriers perform collections for customer samples.
  • Ensure all work is carried out to the highest standard.
  • Liaise with the team to ensure all reports are sent to the client on time.
  • Ensure that clients are kept up to date with updates and changes.
Requirements:
  • Excellent communication skills and be confident when dealing with customers.
  • Be able to work within set targets and goals, and be able to manage expectations.
  • Have a good eye for detail and understand fully the business processes.
  • Be able to work well in a team, with an open, honest and approachable character.
What We Offer:
  • Company pension
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Wellness programme

At KHR - Recruitment Specialists, we take care to ensure that you are represented as well as possible. It is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role, then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a \"clean\" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market news.