Fitness Experience Host
4 weeks ago
Everlast Gyms is seeking a highly motivated and enthusiastic Membership Experience Host to join our team. As a key member of our club, you will be responsible for delivering exceptional customer service, ensuring a positive experience for every member and guest.
Key Responsibilities:
* Maximise every member and guest's experience in our club
* Support the sales and retention of memberships through excellent customer service
* Contribute to the cleaning and hygiene standards of the club as and when required
* Be a competent key holder of the club, covering shifts as and when required
* Have a good understanding of the membership software system
* Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these
* Support the Fitness Manager with Gym Floor
* Ensure that you have experienced the products and services on offer
* Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team
* Drive the secondary, spend KPI targets
* Competently deal with every member complaint you experience, and ensure the relevant manager is made aware
Requirements:
* Of an outgoing personality, with a positive mindset
* Competent with all administrative duties
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
* Willing and able to participate in learning and development opportunities, to progress both your competencies and career
* Able to drop into operational key holder duties as and when the business requires
* Passionate about fitness, administration and customer service
* Flexible - to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members
* Target focussed - to support the club with sales and retention towards achieving success for the business
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
At Everlast Gyms, we are committed to providing a positive and supportive work environment that allows our team members to thrive. We offer a range of benefits, including 20% discount across all facias, Frasers 1000 bonus scheme, free gym membership, and the opportunity to deliver personal training sessions.
If you are interested in this exciting opportunity, please apply today.
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