Membership Experience Host
3 weeks ago
Main Objectives:
Main Duties and Responsibilities include:
- To create and maximise every member and guest's experience in our club.
- To support the sales and retention of memberships through excellent customer service, ensuring a seamless experience for all.
- To contribute towards achieving high cleaning and hygiene standards of the club as and when required.
- To be a competent and reliable key holder of the club, covering shifts as and when required.
- To have a good understanding of the membership software system, ensuring efficient use and communication.
- To stay up to date with current Fitness Challenges, Class descriptions and gym floor focus and participate actively in these initiatives.
- To support the Fitness Manager with Gym Floor operations and overall club management.
- To ensure that you have experienced the products and services on offer, providing informed recommendations.
- To maintain the cleanliness of the Facilities to the highest standard, taking an active role in the upkeep of the club, with support from the full team.
- To drive secondary spend KPI targets, contributing to the club's success.
- To competently deal with every member complaint, ensuring the relevant manager is made aware and a resolution is reached.
Qualifications:
We are looking for:
- An outgoing and positive personality, with a strong desire to deliver exceptional customer service.
- Administrative skills, with the ability to manage tasks efficiently and effectively.
- Drive and ambition, with a keen desire to learn and develop both behaviours and competencies specific to the role.
- A willingness to participate in learning and development opportunities, to progress both your competencies and career.
- The ability to drop into operational key holder duties as and when the business requires.
- A passion for fitness, administration and customer service.
- Flexibility – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
- Target focussed – to support the club with sales and retention towards achieving success for the business.
About Us:
We are Everlast Gyms, a dynamic and forward-thinking company committed to delivering exceptional experiences for our members. We are a company that thinks without limits, owns our results, and is relevant to our people, partners, and the planet. If you are a motivated and ambitious individual who shares our values and is looking for a challenging and rewarding role, we would love to hear from you.
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