Executive Director of Fitness Operations

3 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom allGym Full time

Role Overview:

We are seeking an inspirational leader with proven flair and commercial acumen, combined with the energy and determination to drive and develop our gym. As General Manager, you will be responsible for establishing and enhancing the standards and reputation of our gym, while growing a dedicated membership base and team.

The Role:

  • Leadership: Lead and manage the day-to-day operations of the gym, creating an environment that motivates and inspires both staff and members.
  • Commercial Performance: Oversee and drive the commercial performance of the business, ensuring financial targets are met and exceeded.
  • Operational Excellence: Ensure operational excellence by maintaining high standards of cleanliness, safety, and customer service.
  • KPI Delivery: Achieve and surpass set KPIs to ensure the gym's success and growth.
  • Team Development: Recruit, train, and develop a high-performing team, leading them to achieve individual and collective success.
  • Full-Time Responsibility: This full-time position requires owning the day-to-day running of the business, with a focus on all sales and operational processes.
  • Detail-Oriented Management: Demonstrate a keen eye for detail and the ability to take ownership of tasks.
  • Sales and Operational Processes: Lead the team in all sales and operational processes, aiming for excellence in every aspect.

Responsibilities:

  • Ambassador for Fitness: Represent allGym as an ambassador for fitness, showcasing our elevated ways of working.
  • Revenue Lines: Drive all revenue lines from membership sales to product and secondary sales, aiming to maximise profitability.
  • Cost Management: Effectively manage controllable costs.
  • Member Interaction: Lead by example on reception and the gym floor, enhancing every member's visit.
  • Process Adherence: Ensure central processes are followed and delivered to the highest standard.
  • Team Recruitment and Development: Lead the recruitment, monitoring, training, and onboarding of new team members.
  • Operational Consistency: Ensure all daily, weekly, and monthly operational processes are completed to a high standard using our in-house systems.
  • Constructive Feedback: Provide honest, constructive feedback regularly to support team members in achieving their potential.
  • Facilities & Maintenance: Report facilities and maintenance issues in line with best practice guidelines.
  • Rota Management: Manage club rota based on budgets, ensuring fully trained team members are always on site.
  • Resilience and Agility: React to challenging situations with resilience and find effective solutions.
  • Policy and Procedure Management: Manage all policies and procedures, including Health & Safety and pool plant operations.
  • Cleanliness Standards: Ensure consistently high standards of cleanliness and presentation, whether on shift or not.

The Candidate:

  • Proven Management Experience: Minimum of 5 years proven demonstrated successful management experience within the leisure or fitness industry.
  • Customer Service Passion: A passion for delivering exceptional customer service and an inspirational leadership style.
  • Qualified Instructor: Must be qualified to at least Level 2 Gym Instructor.
  • Sales and Marketing Expertise: Proven track record in driving sales and coordinating local marketing activities, along with experience in recruiting and managing a successful team.
  • Operational Experience: Experience as a General Manager overseeing all business areas within a leisure facility, or substantial experience as a Fitness Manager.

Benefits:

  • Discounts: Enjoy discounts at all our affiliated brands.
  • Annual Leave: Generous annual leave scheme to help you balance work and life.
  • Gym Membership: Free gym membership to keep you fit and active.

If you see yourself as an inspirational leader with a proven track record, we would love to hear from you. Please apply in confidence by submitting your CV and a covering letter detailing your current salary package.

Be part of a team dedicated to driving success and making a difference in the fitness industry.

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