Parts Sales Representative

1 month ago

Tottenham, Greater London, United Kingdom TPS Full time

Role Overview


We are seeking a highly motivated and results-driven Parts Sales Executive to join our dynamic team at TPS, a leading national network of Volkswagen Group Centres.


The successful candidate will play a vital role in delivering exceptional customer service, achieving sales targets, and building strong relationships with key stakeholders.


About the Role


This is an exciting opportunity for a self-starter with a proven track record in sales and customer service to join our team. As a Parts Sales Executive, you will be responsible for:



  • Achieving personal KPIs and revenue objectives with target customers;
  • Accurately identifying parts to meet customer sales requirements;
  • Utilising product promotions effectively to achieve specific targets set;
  • Maintaining own product knowledge and awareness of competitor activity;
  • Building strong working relationships with customers through regular contact on the phone and via face-to-face visits;
  • Providing a high level of service to customers - through understanding their requirements, responding to requests, progressing orders, and providing expert advice;
  • Assisting, liaising with, and supporting the TPS Centre team to ensure good working relationships and delivery of excellent customer service;
  • Working with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales;
  • Handling incoming calls and customer enquiries within KPIs, using the approved greeting;
  • Ensuring the proper and accurate use of all systems to search and order parts;
  • Completing all required documentation accurately and promptly;
  • Dealing with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.

Essential Skills


To succeed in this role, you will need to possess the following essential skills:



  • A self-starter mindset with a proven track record in building strong relationships and achieving sales targets in a B2B environment;
  • Confident and capable communication skills with proven experience of selling in a fast-paced and/or telesales environment;
  • Passion for providing a great customer service experience;
  • Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders;
  • A team player with drive and determination to achieve individual and sales targets on a weekly & monthly basis;
  • Excellent attention to detail and accurate record-keeping;
  • IT literate, preferably with a good working knowledge of MS Excel;
  • A passion for the automotive industry.

What We Offer


We offer a motivating and inclusive workplace where talent is truly recognised and rewarded. Our Learning and Development pathways allow for personal growth and career success, making us committed to attracting and developing our people. In addition, we promote Inclusion for All, believing that diversity plays an important role in the success of our business.


Salary Information


The salary for this role is estimated to be between £25,000 - £35,000 per annum, depending on experience and qualifications.

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