Customer Service Representative

3 weeks ago


Tottenham, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team in Tottenham, United Kingdom.

As a key member of our customer support team, you will be responsible for providing excellent service and resolving queries in a timely manner. Your primary objective will be to ensure that our customers receive the highest level of service possible, while also maintaining a positive and professional demeanor at all times.

Responsibilities:

  • Handle incoming calls, emails, and chat queries from customers.
  • Provide accurate information regarding products and services.
  • Resolve customer issues efficiently and escalate when necessary.
  • Process customer orders and manage account information.
  • Keep records of customer interactions and follow-up tasks.
  • Work closely with other departments to ensure customer satisfaction.
  • Assist with administrative tasks when needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work both independently and as part of a team.
  • Flexible working hours, including weekends.

Benefits:

  • Competitive salary with performance-based incentives (estimated £30,000 - £40,000 per annum).
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.


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