Customer Service Assistant
1 week ago
Housing Department Assistant
We are seeking a skilled and experienced individual to join our Housing Department as a Customer Service Assistant. The successful candidate will provide administrative support to our clients' busy housing department.
Key Responsibilities:
- Provide administrative support to the housing department
- Assist with revenue collection and housing benefits applications
- Gather proof of income required for housing benefit applications
- Provide reliable business support through various formats
- Handle small balance letters and manage bills from suppliers
- Address broken meters and handle sensitive information
- Process gas force entries and work within a team to address customer issues
- Perform general admin duties such as dealing with mail
Requirements:
- Knowledge of IT systems such as Outlook, Word, and Excel
- Excellent customer service skills
- Ability to handle difficult situations with the public
- Good problem-solving skills
- Honesty, trustworthiness, and punctuality
- Excellent timekeeping skills
A basic disclosure will be required for this role at a cost of £25.
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