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Capacity Planner

2 months ago

Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

Job Summary:

Circet UK is seeking a highly skilled Capacity Planner to join our team in Selkirk, Scotland. As a key member of our Home division, you will play a crucial role in the effective planning of all resources in the field and delivery of targets to our client's forecasts.

Key Responsibilities:

  • Analyzing reports and data to continually assess the effectiveness of our parameters and identify issues that create inefficiencies.
  • Working with our IT department to review, assess, and test new software, processes, and tools to manage and report back to the Operations and Stakeholders.
  • Maximizing routes daily to cover the most jobs with minimum number of engineers.
  • Keeping mileage to a minimum to reduce fuel costs where possible.
  • Looking at unplanned jobs daily and working with the Field team to cover these.
  • Setting up and owning processes to support current systems and meet targets.
  • Maintaining all systems up to date to meet business needs.
  • Suggesting improvements as required to ensure we are efficient.
  • Liaising with Field Colleagues and Service Centre colleagues to highlight issues and make suggestions on the way forward.
  • Providing daily reporting to stakeholders after review from CPS.
  • Communicating with engineers/AOO's to discuss routes as required.
  • Raising system issues to IT Helpdesk or external parties.
  • Setting calendars within parameters but maximizing availability.
  • Monitoring scripts within the calendar setup with a view to maintain these once confident.
  • Loading forecasts to client expectations and SLA's after training.
  • Reporting of SLA's and utilization to Operations and Stakeholders.
  • Overseeing Workforce Optimizers output and coaching and developing where required.
  • Identifying training needs within the team and proactively planning to cover gaps.
  • Undertaking additional external courses where required.

Knowledge Requirements:

  • GCSE grade or Scottish equivalent.
  • Competent on Microsoft packages, particularly Excel. Confident in all WO duties, must be prepared to undertake additional training as required.
  • Analytical / critical thinker / problem solving.
  • Good working Knowledge of work management systems and windows (Excel/Word).
  • Good awareness of Health & Safety and Quality Assurance Procedures.
  • Sound Telecommunication Knowledge.
  • Effective Leadership and communication skills.
  • Self-motivated, able to motivate others effectively.
  • Professional & technical expertise, enthusiastic, passionate, patient and should be a critical thinker.
  • Should possess good logical skills and ability to prioritize tasks depending upon emergency situations.
  • Recognize people's right to privacy and dignity, treating every person with respect.
  • Willingness to embrace an integrated model and new ways of working.
  • Responsible for keeping safe any personal information, not transferring any data without the appropriate safeguards.
  • Aware of physical security of data and use encryptions and passwords to protect it.
  • Reporting any possible security breaches to IT department immediately.
  • Complying with relevant policies which guide the Circet processes.
  • To comply with and/or ensure compliance with the Circet Data Protection Policies and the Data Protection Act and other relevant legislations.