Capacity Planner
1 week ago
Job Summary:
Circet UK is seeking a highly skilled Capacity Planner to join their team in Selkirk, Scotland. As a Capacity Planner, you will play a crucial role in the effective planning of all resources in the field and delivery of targets to our client's forecasts.
Key Responsibilities:
• Analyse reports and data to continually assess the effectiveness of our parameters and identify issues that create inefficiencies.
• Liaise with the IT department to review, assess, and test new software, processes, and tools to manage and report back to the Operations and Stakeholders.
• Maximise routes daily to cover the most jobs with minimum number of engineers.
• Keep mileage to a minimum to reduce fuel costs where possible.
• Look at unplanned jobs daily and work with the Field team to cover these.
• Set up and own processes to support current systems and meet targets.
• Maintain all systems up to date to meet business needs.
• Suggest improvements as required to ensure we are efficient.
• Liaise with Field Colleagues and Service Centre colleagues to highlight issues and make suggestions on the way forward.
• Provide daily reporting to stakeholders after review from CPS.
• Communicate with engineers/AOO's to discuss routes as required.
• Raise system issues to IT Helpdesk or external parties.
• Setting calendars within parameters but maximising availability.
• Monitor scripts within the calendar setup with a view to maintain these once confident.
• Loading forecasts to client expectations and SLA's after training.
• Reporting of SLA's and utilisation to Operations and Stakeholders.
• Overseeing Workforce Optimisers output and coaching and developing where required.
• Identifying training needs within the team and proactively planning to cover gaps.
Requirements:
• GCSE grade or Scottish equivalent.
• Competent on Microsoft packages, particularly Excel.
• Analytical / critical thinker / problem solving.
• Good working Knowledge of work management systems and windows (Excel/Word).
• Good awareness of Health & Safety and Quality Assurance Procedures.
• Sound Telecommunication Knowledge.
• Effective Leadership and communication skills.
• Self-motivated, able to motivate others effectively.
• Professional & technical expertise, enthusiastic, passionate, patient and should be a critical thinker.
• Should possess good logical skills and ability to prioritise tasks depending upon emergency situations.
• Recognise people's right to privacy and dignity, treating every person with respect.
• Willingness to embrace an integrated model and new ways of working.
• Responsible for keeping safe any personal information, not transferring any data without the appropriate safeguards.
• Be aware of physicals security of data and use encryptions and passwords to protect it.
• Reporting any possible security breaches to IT department immediately.
• Complying with relevant policies which guide the Circet processes.
• To comply with and/or ensure compliance with the Circet Data Protection Policies and the Data Protection Act and other relevant legislations.
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