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Administrative Support Professional

2 months ago

Epsom, Surrey, United Kingdom Barchester Healthcare Full time
Administrative Support Role

Barchester Healthcare is seeking a dedicated and experienced Administrator to join our team and contribute to the efficient running of our care homes. As a key member of the home's management team, you will provide essential support to the General Manager, ensuring the smooth operation of the home and delivering high-quality customer experiences.

Key Responsibilities
  1. Promote a Positive Environment: Foster a warm and welcoming atmosphere for residents, staff, and visitors, creating a positive impression and promoting a sense of community.
  2. Manage Enquiries and Show Rounds: Effectively manage customer enquiries and show rounds, utilizing the customer database to support commercial performance and conversion of enquiries.
  3. Drive Occupancy and Reputation: Contribute to the occupancy and reputation of the care home as part of a community engagement team, promoting the home's services and values.
  4. Support Resident and Family Feedback: Focus on customer care, supporting resident and family feedback and ensuring that their needs are met.
  5. Recruitment and Payroll Support: Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions, as well as preparing payroll for home-based staff.
  6. HR Support and Guidance: Provide advice and guidance to employees on HR-related queries, utilizing available tools and resources.
  7. Secure Storage and Record-Keeping: Ensure that all personal files are stored securely and accurately maintain staff records.
  8. Meetings and Minutes: Attend meetings and produce accurate notes and minutes as required.
  9. Rota Management: Ensure that all rotas are complete and up-to-date.
  10. Financial Management: Manage safe contents, petty cash, and resident fund accounts, maintaining accurate records and ensuring financial transparency.
  11. Staff Development and Training: Offer guidance on staff development opportunities, including signposting to apprenticeships and qualifications.
Requirements
  1. Customer-Facing Experience: Possess experience in a customer-facing role, with a strong focus on delivering excellent customer experiences.
  2. HR Administration and Recruitment: Have previous involvement in HR administration and recruitment, with a solid understanding of HR processes and procedures.
  3. Attention to Detail and Prioritization: Demonstrate a high level of attention to detail and the ability to prioritize tasks effectively.
  4. Microsoft Proficiency: Be proficient in Microsoft applications, specifically Word, Excel, and Outlook.
  5. CIPD Qualification: Possess a CIPD qualification, which would be beneficial in this role.
Benefits and Rewards
  1. Rewarding Excellence Bonus: Receive a rewarding excellence bonus, up to £500*, for a Good or Outstanding CQC inspection.
  2. Refer a Friend Scheme: Participate in our generous refer a friend scheme, earning up to £500* per referral.
  3. Discounts and Perks: Enjoy unlimited access to a wide range of retail and leisure discounts at big brands and supermarkets.
  4. Medical Specialists: Have free access to medical specialists, who are available for a second opinion if needed.
  5. Counselling and Legal Services: Have confidential and free access to counselling and legal services.
  6. Tax Code Review: Benefit from a tax code review service, where we will check that you are on the right code and paying the right level of tax.
  7. Staff Lottery: Have the option to join our monthly staff lottery alongside thousands of colleagues across the UK.

Barchester Healthcare is committed to ensuring that our team members are respected and valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.