Head of Pharmacy Services

4 weeks ago


Leeds, Leeds, United Kingdom Pharmacy2U Ltd Full time
Job Description

Job Title: Head of Pharmacy Services

Company: Pharmacy2U Ltd

Location: Remote

Job Type: Full-time

Salary: Up to £65k DOE plus extensive benefits

Contract Type: 12-month fixed term contract

Working Hours: 40 hours per week, Mon - Fri

About Us: Pharmacy2U Ltd is a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day.

About the Role: We are seeking a highly skilled and experienced Head of Pharmacy Services to lead the continued enhancement of our remote Pharmacy services, evolve/grow the delivery of our digital services, enhance customer experience, and help us integrate new digital patient pathways, operational delivery, and ensure alignment between our digital services and business goals.

Key Responsibilities:

  • Work with existing teams to provide a comprehensive digital services strategy aligned with growth objectives, leading the evolution of remote pharmacy services
  • Oversee the design, development, and continuous improvement of all our digital platforms
  • Collaborate with cross-functional teams to enhance customer experience and ensure seamless delivery and best practice
  • Manage projects and initiatives that enhance operational efficiency and customer satisfaction ensuring optimal performance, security and scalability of our digital infrastructure
  • Collaborate with senior leadership to align Pharmacy Services strategies with broader business goals
  • Work closely with external partners, vendors, and service providers to enhance Pharmacy2U's digital offerings

Requirements:

  • Proven ability to lead, inspire, and develop high-performing digital teams in a dynamic environment, within a regulated industry, focussing on compliance, data protection, and risk management
  • Demonstrated ability to create and execute a forward-looking digital strategy that aligns with business objectives coupled with In-depth knowledge of digital platforms
  • Strong project management skills with experience in agile development and delivering digital transformation initiatives
  • Data-driven with the ability to analyse digital performance metrics & user data to drive decisions
  • Excellent problem-solving abilities, able to identify opportunities for improvement
  • Strong verbal and written communication skills, able to present complex ideas clearly to technical and non-technical stakeholders
  • A passion for keeping up with the latest digital trends and emerging technologies in the healthcare sector
  • Experience in operational delivery management or digital transformation, with extensive service gained in a senior leadership role, coupled with a management qualification or demonstrable, solid experience
  • Hands-on experience with digital & appointment fulfilment platforms
  • Strong track record of driving customer-centric digital solutions, especially in eCommerce or high-volume digital environments
  • Experience in the healthcare or online pharmacy sector is highly desirable

What We Offer:

  • Occupational sick pay
  • Enhanced maternity and paternity pay
  • Contributory pension
  • Discounted insurance (Aviva)
  • Employee discount site
  • Discounted gyms (via our blue light card and benefits schemes)
  • Employee assistance programme
  • In-house mental health support
  • Free onsite parking
  • Health and wellbeing initiatives
  • Social events throughout the year
  • Cycle to work scheme
  • Green car scheme*(subject to minimum earnings)
  • Registration fees paid (GPhC, NMC, CIPD etc)
  • Long service bonus
  • Refer a friend bonus
  • Blue light card
  • Hybrid working
  • Commitment to CPD/training
  • 25 days annual leave increasing with service
  • Annual leave buy and sell scheme
  • Discounts & Exclusive offers at The Springs, Leeds
  • 25% Discount & health & beauty purchases
  • 25% Discount on Pharmacy2U Private Online Doctor Services

How to Apply: Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.

Language: English



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