Technology Operations Strategist
23 hours ago
We are Adria Solutions Ltd, a leading company in the industry, and we are looking for a Technology Operations Strategist to join our team. In this role, you will be responsible for managing daily IT operations, including a 24/7 Service Desk, Customer Success and Customer Experience teams. Your main goal will be to enhance, automate and self-service capabilities to achieve operational excellence.
Key Responsibilities:
- Develop and implement policies and procedures that align with strategic objectives.
- Establish and monitor key performance indicators (KPIs) to maintain operational efficiency.
- Oversee personnel and technology allocation to maximise productivity.
- Identify operational risks, assess their impact, and implement effective mitigation strategies.
- Collaborate with other departments to ensure seamless operations integration with overall business functions.
Requirements:
- Strong analytical skills with the ability to interpret complex data and make informed decisions.
- A detailed approach to ensure precision and quality in all operational processes.
- Proficiency in using technology to streamline operations.
- Proven leadership in dynamic environments with a talent for motivating teams and adapting to change.
Experience: Proven experience in operational improvement, with experience implementing continuous improvement plans based on frameworks such as ITIL. A bachelor's degree in business administration, operations management, or a related field is required, with an MBA and ITIL v4, PMP or Six Sigma certification being highly valued. The estimated annual salary for this position is £65,000 - £85,000, depending on location and experience.
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Transformational IT Strategist
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