Building Officer

3 weeks ago


West Harptree, United Kingdom Bromford Full time
About the Role

We are seeking a highly motivated and experienced individual to join our income management team at Bromford, a recognised Great Place to Work. As a Building Officer, you will play a vital role in ensuring the smooth operation of our income collection processes, providing guidance to customers on benefits and income maximisation, and contributing to the overall success of our team.

Key Responsibilities
  • Collect and manage customer income, ensuring accurate and timely processing.
  • Provide expert guidance to customers on benefits, income maximisation, and welfare reform.
  • Work collaboratively with colleagues to achieve business targets and improve customer outcomes.
  • Develop and maintain a deep understanding of housing benefit, universal credit, and welfare reform.
Requirements
  • Proven experience in a front-line customer-facing role within a general needs housing environment.
  • Strong understanding of housing benefit, universal credit, and welfare reform.
  • Full driving licence and access to a vehicle.

We are committed to providing a safe, secure, and warm home to over 100,000 people. As a Building Officer, you will be instrumental in helping us achieve this goal, building trust, developing relationships, and enabling people to thrive.


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