Building Officer

2 weeks ago


West Harptree, United Kingdom Bromford Full time
About the Role

We are seeking a highly motivated and experienced individual to join our income management team at Bromford, a recognised Great Place to Work. As a Building Officer, you will play a vital role in ensuring the smooth operation of our income collection processes and providing guidance to customers on benefits and income maximisation.

Key Responsibilities
  • Collect and manage customer income, ensuring accurate and timely processing.
  • Provide expert guidance to customers on benefits and income maximisation, helping them to make the most of their entitlements.
  • Work collaboratively with colleagues to resolve customer issues and provide a high level of customer service.
  • Stay up-to-date with changes to housing benefit, universal credit, and welfare reform, ensuring that our customers receive the best possible support.
Requirements
  • Experience in a front-line customer-facing role within a general needs housing environment or a similar background relevant to income collection.
  • Strong understanding of housing benefit, universal credit, and welfare reform.
  • Full driving licence and access to a vehicle.
What We Offer

As a Building Officer at Bromford, you will enjoy a range of benefits, including up to 10% Performance-Related Pay, based on both business targets and your professional growth. You will also have the opportunity to work in a dynamic and supportive team environment, where you can develop your skills and expertise.

We are committed to providing safe, secure, and warm homes to over 100,000 people. As a Building Officer, you will play a vital role in helping us achieve this goal, building trust, developing relationships, and enabling people to thrive.


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