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IT Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom IT Talent Solutions Ltd Full time
Job Overview

We are seeking a skilled IT Technician to join our team at IT Talent Solutions Ltd in Bracknell. As a key member of our IT department, you will be responsible for providing top-notch technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Provide 2nd line technical support for a wide range of IT issues, including hardware, software, and network-related queries.
  • Assist with escalations from 1st line support, ensuring timely resolution and excellent service delivery.
  • Collaborate with internal teams and external vendors to resolve complex technical issues.
  • Monitor system performance, proactively identifying potential issues and implementing effective solutions.
  • Maintain documentation and support procedures, contributing to knowledge sharing across the team.
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the IT support function.

Requirements:

  • Proven experience in a 2nd line support role, with a strong understanding of IT infrastructure, including Windows Server, Active Directory, Office 365, and networking.
  • Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to provide a high level of customer service.
  • Familiarity with ITIL frameworks and best practices is an advantage.
  • Ability to work independently as well as in a collaborative team environment.

This is an excellent opportunity to build on your solid experience and skills in IT support. If you are a motivated and detail-oriented individual with a passion for delivering exceptional technical support, we encourage you to apply for this role.