Global ICT Vendor Relations Specialist
3 weeks ago
**About the Role**
Multiplex is a leading construction company seeking a skilled Global ICT Vendor Relations Specialist to join our team.
The successful candidate will work closely with internal stakeholders and vendors to ensure service quality, cost-effectiveness, and compliance with contractual obligations.
Key Responsibilities
- Act as the primary point of contact for IT vendor-related issues, ensuring timely and effective resolution.
- Facilitate regular meetings with vendors to discuss performance, contract adherence, and future needs.
- Lead the negotiation, development, and renewal of IT vendor contracts, ensuring favorable terms and alignment with business needs.
- Monitor and manage contract compliance, including service level agreements (SLAs), key performance indicators (KPIs), and other contractual commitments.
- Conduct thorough evaluations of potential vendors, including due diligence, risk assessment, and cost-benefit analysis.
- Collaborate with Service Delivery Management to track and analyze vendor performance against SLAs, KPIs, and other metrics to ensure high levels of service delivery.
- Assess and mitigate risks associated with vendor relationships, including data security, service continuity, and regulatory compliance.
- Ensure vendors comply with all relevant legal, regulatory, and company-specific requirements.
Requirements
- Extensive experience in vendor management.
- Strong understanding of IT systems, software, hardware, and services.
- Proven experience in managing a diverse portfolio of IT vendors (including hardware, software, and service providers).
- Knowledge of risk management and compliance in a technology environment.
- Certification in vendor management (e.g., CIPS, ITIL) will be viewed favorably.
What We Offer
- Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy/sell options.
- Single private medical cover, employee assistance program, and virtual GP service.
- Competitive parental leave.
- Several flexible benefits from season ticket loans, discounted gym memberships to a cycle to work scheme.
- Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
- An industry-leading approach to flexible work to enable better work-life balance.
About Us
Multiplex is a premier construction company with a simple purpose: to construct a better future. We believe in the importance of diversity and inclusion, and we're committed to creating a workplace where everyone feels valued and empowered to succeed.
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