Global ICT Vendor Relations Specialist

3 weeks ago


London, Greater London, United Kingdom Multiplex Full time

**About the Role**


Multiplex is a leading construction company seeking a skilled Global ICT Vendor Relations Specialist to join our team.


The successful candidate will work closely with internal stakeholders and vendors to ensure service quality, cost-effectiveness, and compliance with contractual obligations.



Key Responsibilities

  • Act as the primary point of contact for IT vendor-related issues, ensuring timely and effective resolution.
  • Facilitate regular meetings with vendors to discuss performance, contract adherence, and future needs.
  • Lead the negotiation, development, and renewal of IT vendor contracts, ensuring favorable terms and alignment with business needs.
  • Monitor and manage contract compliance, including service level agreements (SLAs), key performance indicators (KPIs), and other contractual commitments.
  • Conduct thorough evaluations of potential vendors, including due diligence, risk assessment, and cost-benefit analysis.
  • Collaborate with Service Delivery Management to track and analyze vendor performance against SLAs, KPIs, and other metrics to ensure high levels of service delivery.
  • Assess and mitigate risks associated with vendor relationships, including data security, service continuity, and regulatory compliance.
  • Ensure vendors comply with all relevant legal, regulatory, and company-specific requirements.


Requirements

  • Extensive experience in vendor management.
  • Strong understanding of IT systems, software, hardware, and services.
  • Proven experience in managing a diverse portfolio of IT vendors (including hardware, software, and service providers).
  • Knowledge of risk management and compliance in a technology environment.
  • Certification in vendor management (e.g., CIPS, ITIL) will be viewed favorably.


What We Offer

  • Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy/sell options.
  • Single private medical cover, employee assistance program, and virtual GP service.
  • Competitive parental leave.
  • Several flexible benefits from season ticket loans, discounted gym memberships to a cycle to work scheme.
  • Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
  • An industry-leading approach to flexible work to enable better work-life balance.


About Us

Multiplex is a premier construction company with a simple purpose: to construct a better future. We believe in the importance of diversity and inclusion, and we're committed to creating a workplace where everyone feels valued and empowered to succeed.




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