Customer Engagement Management Specialist

5 days ago


Grantham, Lincolnshire, United Kingdom Scottish Water Full time

Unlock your potential as a Customer Engagement Management Specialist with Scottish Water, where you'll play a key role in delivering exceptional customer experiences. As part of our dynamic team, you'll gain hands-on experience in customer engagement, service design, and process improvement, building a strong foundation for leadership.

You'll work on impactful initiatives, from enhancing engagement processes to advancing digital innovation, streamlining service scheduling, and refining your abilities in project management, coaching, leadership, and analytics. This is a 2-year graduate opportunity that will equip you to make a tangible difference at the core of Scottish Water's customer services.

The salary for this position is £29,000 per annum, with dedicated training to become a fully qualified Operations Team Coach. You'll be employed on a permanent contract from Day One, with access to structured and informal training designed to equip you with the skills you need now and in the future.

What sets us apart? Our commitment to delivering Service Excellence, ensuring every customer interaction is efficient, empathetic, and effective. We're looking for talented individuals who have graduated within the last three years (or are on track to graduate next summer) with a minimum of a 2:2 classification. If you're passionate about making a meaningful impact, apply today



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