Regional Customer Ambassador

2 months ago

Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

About Otis College of Art and Design

At Otis College of Art and Design, we are a global leader in the elevator and escalator manufacturing, installation, and service industry. We move millions of people every day and maintain a large portfolio of customer units worldwide.

Job Summary

We are seeking a highly motivated and experienced Service Sales Consultant to join our team. As a Service Sales Consultant, you will be responsible for developing a customer prospect pipeline, focusing on winning new maintenance contracts, and selling incremental repair projects.

Key Responsibilities

  • Manage a portfolio of elevator units through maintaining good working relationships with existing customers
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries
  • Develop new customers via cold calling, networking, bids, and tenders
  • Develop your own sales strategy to achieve sales targets
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
  • Conduct sales negotiations and close deals
  • Collaborate with fellow team members, including other sales representatives and field colleagues

Requirements

  • You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
  • You have initial experience in the sale of technical service agreements requiring consultation
  • You have a strong customer and service orientation, including excellent interpersonal skills
  • You are characterized by a high level of commitment and reliability
  • You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization

What We Offer

  • A long-term employment contract with a global leader in a crisis-proof industry
  • Remuneration in accordance with local standards
  • 25 days annual leave plus bank holidays
  • Intensive training in technology, processes, and soft skills
  • Flexible working hours with the possibility of remote work

About Us

We are a diverse, global team with a proven legacy of innovation. We put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

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