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Duty Manager Lead
2 months ago
We are seeking a highly motivated and experienced Duty Manager to lead our team at Beer House, Newcastle Airport. As a key member of our management team, you will be responsible for creating a clean, welcoming atmosphere that exceeds customer expectations.
Key Responsibilities- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
- Competitive pay rates, including an extra £1.50 per hour for hours worked between midnight and 6 AM.
- Additional service charge, up to £150 per month.
- Flexible scheduling to accommodate various lifestyles.
- Free meal and parking while on shifts.
- Access to award-winning training, apprenticeships, and development programs.
- A range of benefits, including employee discounts, health and wellbeing support, and financial support.
At SSP Careers, we value diversity and inclusion, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability, and many more. We are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
