Lead Operations Manager

2 weeks ago


Fenham, United Kingdom Royal Station Hotel Full time
About the Role

Focusing on our Front of House departments, the successful Duty Manager will oversee the overall operation, ensuring employee productivity, monitoring efficiency and service delivery of all departments and processes in the absence of the departmental manager. This includes creating a positive work environment for employees, ensuring seamless customer service, and resolving any challenges that may arise.

Key Responsibilities:

  • Oversee the overall operation of Front of House departments
  • Maintain employee productivity and efficiency
  • Monitor service delivery and resolve any challenges
  • Create a positive work environment

About You

To succeed in this role, you will be a great leader, with excellent interpersonal and customer relation skills. You will have strong communication skills, be flexible and adaptable, and have a high attention to detail and accuracy. You will be great at managing your own time and the time of the team.

About Us

The Royal Station Hotel, Newcastle is a grade 1 and 2 Victorian listed building boasting elegant architecture. We offer spacious rooms, an indulgent bar and restaurant, an indoor heated swimming pool, and a fitness centre within its iconic walls. We are a family-owned business with family values at our core, with a growing team and sites UK wide.

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