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Food and Beverage Team Lead

2 months ago

London, Greater London, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

Grosvenor Casinos Limited is seeking a highly skilled and experienced Food and Beverage Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of food and beverage professionals to deliver exceptional customer service and ensure the highest standards of food quality and safety.

Key Responsibilities
  • Team Leadership
    • Lead a team of food and beverage professionals to deliver exceptional customer service and ensure the highest standards of food quality and safety.
    • Develop and maintain a strong team environment, promoting a positive and inclusive culture.
    • Coach and mentor team members to improve their skills and performance.
  • Customer Service
    • Ensure that all customers receive a high level of service, responding promptly to their needs and resolving any issues in a professional and courteous manner.
    • Monitor customer feedback and use it to improve our services and products.
  • Food Quality and Safety
    • Ensure that all food and beverages are prepared and served to the highest standards of quality and safety.
    • Monitor and maintain a clean and safe working environment, adhering to all health and safety regulations.
  • Operations
    • Manage the day-to-day operations of the food and beverage department, including inventory management, stock control, and cash handling.
    • Ensure that all equipment and facilities are maintained in good working order.
Requirements
  • Essential Qualifications
    • Able to treat others with respect and dignity.
    • Knowledge of food and drink quality standards.
    • Maintains a positive attitude in a fast-paced environment.
    • Ability to work under own initiative and as part of a team.
    • Ability to work flexible hours, including evenings, weekends, and bank holidays.
  • Desirable Qualifications
    • NVQ level 2 qualification in Hospitality.
    • Experience of leading a team in a fast-paced environment.
What We Offer
  • Competitive hourly rate.
  • Paid breaks.
  • Industry-leading Employee Rewards platform.
  • 50% discount on food and soft drinks in all Grosvenor venues.
  • Pension.
  • Life Assurance.
  • Employee Assistance Programme.
  • Opportunity to complete a funded Apprenticeship.